Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you create an account, make a purchase, subscribe to our newsletter, contact us for support, or participate in surveys or promotions.

• Personal Information: name, email address, phone number, billing and shipping address
• Payment Information: card numbers and billing information, securely processed by our payment provider
• Account Information: username, password, and preferences
• Communication Data: your messages and correspondence with us

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send promotional materials and newsletters, with your consent
• Improve our website and services
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: payment processors, shipping companies, and email providers who help us operate our business
• Legal Requirements: when required by law, court order, or government request
• Business Transfers: in connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in, analyse website traffic, and provide personalised content. You can control cookies through your browser settings, though disabling them may affect site functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption, PCI-compliant payment processing, regular security audits, and limited access by authorised personnel only. No method of transmission over the internet is 100% secure.

6. Your Rights and Choices

To exercise these rights, contact us at privacy@lunorandco.com.

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information, subject to legal obligations
• Opt-out: unsubscribe from marketing communications at any time
• Data portability: request your data in a structured, machine-readable format

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure such transfers comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the last-updated date.