Terms & Conditions

1. General Terms

By accessing and using this website, you accept and agree to be bound by these Terms and Conditions.

• You must be at least 18 years old to make a purchase
• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and complete information when placing orders
• We reserve the right to refuse service to anyone at any time

2. Products and Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders that appear fraudulent or violate these terms.

3. Pricing and Payment

• All prices are listed in GBP (£) and are subject to change without notice
• Payment Methods: major credit cards, debit cards, and PayPal
• All payments are processed securely through PCI-compliant payment gateways
• Prices include VAT where applicable

4. Orders and Confirmation

• Order acceptance occurs when we dispatch your items
• We reserve the right to decline orders for any reason
• You will be notified if your order cannot be fulfilled, and any payment taken will be refunded

5. Shipping and Delivery

• UK Delivery: 3-5 business days for standard shipping
• International Delivery: 7-14 business days, customs may cause delays
• Free shipping available on UK orders over £50
• Tracking information provided once your order ships

6. Returns and Refunds

To initiate a return, contact us at returns@lunorandco.com. Refunds are processed within 5-7 business days after we receive the returned item.

• 30-day return window from the date of delivery
• Products must be unused, in original packaging, and in resalable condition
• Sale items are final sale unless defective
• Customer is responsible for return shipping costs unless the product is defective

7. Product Warranties

All products are guaranteed to be free from defects in materials and workmanship. If you receive a defective product, contact us within 30 days for a replacement or refund.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Lunor & Co. and is protected by copyright and trademark laws.

9. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• This does not affect your statutory rights as a consumer

10. Candle Safety

• Never leave a burning candle unattended
• Keep candles away from children, pets, and flammable materials
• Trim wicks to 5mm before each use
• Do not burn candles for more than 4 hours at a time

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.