Lunor 
Refunds
Not completely satisfied? We make refunds simple and fair.
30-day returns policy
You have 30 days from the date of delivery to request a refund or exchange.
What can be refunded?
- Unopened candles in original packaging
- Items received damaged or faulty
- Wrong item sent
- Items that arrived with significant defects
Not eligible for refund
- Candles that have been lit or used
- Items without original packaging
- Gift cards and digital products
- Personalised or custom orders
How to request a refund
1
Contact us within 30 days
Email returns@lunorandco.com with your order number and reason.
2
Return the item
We'll send a prepaid returns label for faulty or wrong items. For change-of-mind returns, postage is at your cost.
3
Receive your refund
Once inspected, your refund is processed within 3-5 working days to your original payment method.
Damaged or faulty items
If your candle arrived damaged, photograph the item and packaging and email us at returns@lunorandco.com within 48 hours. We will arrange a free replacement or full refund, including postage, without requiring you to return the item.